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Message From Your Manager

Alan Lesley, CECA General Manager

  Be Wary of 3rd Party Payment Sites

    Alan Lesley, General Manager

 

 

 

 

A third-party bill payment service has recently gained the unfavorable attention of some CECA members. These members have felt misled, and rightly so, after unknowingly stumbling upon the service while searching for CECAs own bill payment service. These payment pages often feature specific company logos and use the CECA name in the header of the webpage, giving it the appearance of an official payment site.

Third-party payment services make money by adding service fees to bill payments, which has come as a surprise to members who happened to miss the rather subtle notice of non-affiliation with the co-op. Often times, payments made through these services are delayed or rejected due to incompatibility with CECA’s own online bill processing methods.  The result is missed due dates, which have the appearance of members simply not paying a bill in a timely manner, thus creating late payment fees assessed by CECA to members.

While services such as these may seem extremely unethical, they are not illegal. Please know CECA is not affiliated with any third party bill paying service.  Online payments are accepted by accessing our company website at www.ceca.coop.  These payments are securely processed by our customer software provider, Southeastern Data Cooperative (SEDC).  When logging onto your account, our system will notify you that you are leaving our site and entering the SEDC site. This is the ONLY site you should use when making payments to CECA. Online payment processing through our website and affiliate SEDC is a secure and free service to our members.

If you choose to make online payments to CECA using any other service, please use caution. Investigate before paying to make sure the service is legitimate, and inquire about any additional fees you may be required to pay.
As an electric cooperative rooted in the communities it serves, and as a not-for-profit organization, CECA places people – our members – first. Our members matter, and our promise is to continue to look out for you. That’s why we’ve created options for paying your bill that are convenient, secure and trustworthy, and that’s why we are asking our members to be alert about this issue.

Should you have doubts or question whether you are on the correct site, call before taking that risk! CECA employees are available to speak to you from 5:30 AM till 11:00 PM, Monday through Friday. Weekend hours are 8:00 AM to 7:00 PM. These dedicated employees are happy to help you decide if you are using our site, or if you have inadvertently clicked on a third party look-alike.

As always, if you receive suspicious phone calls or emails from someone claiming to be a representative of CECA, requesting payment, please call CECA at 800-915-2533 for verification.

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