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Outage Reporting

How To Report An Outage

The Comanche Electric Cooperative team is dedicated to providing you the most reliable service possible. Outages are rare, but when they do occur, please rest assured that a team will be dispatched as soon as possible and you will not have to wait long for your service to be restored. CECA line crews are on call 24 hours a day in the event of outages and emergencies.
 

If an outage should occur, please follow these important steps to get power restored:
  • Before calling, please check your breakers to determine that the problem is not on your side of the service. If the cause of the outage is on the member's side, additional charges for the service will be incurred by the member.
  • If possible, check to see if those around you have power. This will help CECA determine if the trouble is caused by a transformer serving your home or if the outage is more general in nature.
  • Report any other relevant information, such as: "A wire is down" or "There's a tree on the line," or any loud noises heard.
  • Have your bill handy. Your electric bill has a map location and a meter number that is very helpful. If this information is not available, we need the name that the account is carried under and a phone number in order to be able to contact you.
  • To report an outage 24 hours a day, 7 days a week, contact CECA at 800-915-2533.
     

Critical Care

Comanche Electric Cooperative maintains a list of critical care customers. Upon request, CECA will strive to meet the special needs of these individuals. Contact CECA for details.
 

What to Do In an Outage

Preparedness is always the best plan in an emergency. In the event of a power failure, and especially during storm season, it is best to have the following available:

  • At least one gallon of water
  • Batteries
  • Flashlight
  • Portable Radio
  • A small amount of non-perishable food
  • Blankets and pillows

To simplify your emergency preparedness, you may want to have on hand a flashlight and portable radio that use the same size batteries. Other tips include:

  • Due to extreme risk of fire, it is best not to use candles
  • Leave refrigerators and freezers closed. Food will last longer in unopened refrigerator or freezer.
  • Keep an old "standard" (not cordless) telephone handy, since they do not require electricity to work.
  • Unplug sensitive electronic equipment
     
Portable Generator Safety

During the occassional outage a portable generator may be used to supplement your electric needs. However, there are many safety issues  you should be aware of before hooking up your generator. Irresponsibly connected portable generators may cause potentially fatal shock to your co-op linemen.

For information on correctly installing back-up generators, please contact Doug Erwin at 800-915-2533.

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