Privacy Policy

Comanche Electric Cooperative Association (CECA)

Effective Date: August 4, 2026


At CECA, we care about the privacy of your personal information and want to ensure you understand how we collect, use, store, and protect it when you use our services. This policy applies to all digital platforms and related communication services we provide, including our mobile applications, customer web portals, billing and payment systems, outage and service tools, and SMS text messaging programs.
By continuing to use our services, you acknowledge the practices described in this Privacy Policy.

Scope:

This Privacy Policy applies to CECA digital platforms and communication services, including:

  • Mobile applications (iOS and Android)
  • Online customer portals
  • Billing and payment systems
  • Outage reporting and service request tool
  • Usage tracking and consumption dashboards
  • SMS text messaging and notification programs

What Information We Collect

1. Information You Provide

When you register for or use our services, we may collect information you provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing or service address
  • Utility account number
  • Username and password
  • Payment details, including credit-card or electronic-check information that may be securely stored as tokens if you elect to save a payment method
  • Support messages or inquiries
  • SMS messaging preferences
  • Records of SMS opt-in, opt-out, and consent


2. Automatically Collected Information

To operate, secure, and improve our services, we may automatically collect certain information, including:

 

  • Device type and operating system
  • Web browser and version
  • Mobile application version
  • IP address
  • Time and date of access
  • Application and portal interaction logs
  • Device identifier

This information is used to operate, secure, troubleshoot, and improve CECA services. CECA does not sell this information or share it with third parties or affiliates for their marketing or promotional purposes. Trusted service providers may process limited information on CECA's behalf when reasonably necessary to host, secure, maintain, support, or deliver CECA services. These providers are expected to use the information only for the services they provide to CECA and not for their own marketing or promotional purposes.

3. Location Information


Some features, such as outage reporting, may request access to your device's location. CECA uses location information only to provide or improve the requested service. CECA does not sell location information or share it with third parties or affiliates for marketing or promotional purposes. You may turn off location services at any time in your device settings, although doing so may limit certain features.

 

Payments and Billing


Payments made through CECA services are securely processed by third-party payment providers that are expected to maintain applicable payment-card-industry security standards.

  • CECA does not store your full credit-card or bank-account numbers.
  • If you choose to save a payment method, only a secure token or other limited payment reference is retained for future transactions.

 

How We Use Your Information


CECA may use your information to:

  • Provide, maintain, and improve services such as account management, billing, outage tracking, and service notifications
  • Verify your identity and authenticate your account
  • Process secure payments
  • Respond to support requests
  • Monitor and enhance system performance, reliability, and security
  • Send utility-related SMS messages when you have provided the required consent
  • Maintain records of SMS messaging consent, opt-out requests, and communication preferences
  • Meet legal, regulatory, accounting, and operational requirements
  • CECA does not sell or rent your personal information. CECA does not share your personal information with third parties or affiliates for their marketing or promotional purposes.

 

SMS Text Messaging Privacy


If you enroll in a CECA SMS text messaging program, CECA may use your mobile phone number, consent records, account information, and messaging preferences to send utility-related communications. Depending on the program and your selections, messages may include:

  • Power outage notifications and restoration updates
  • Planned outage or maintenance notifications
  • Billing reminders and payment confirmations
  • Account, service, safety, or emergency notices
  • Other utility-related communications you request or authorize


No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.


All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


CECA may use messaging, telecommunications, hosting, security, and other service providers to transmit messages and operate the SMS program on CECA's behalf. Such providers are authorized to use information only as necessary to provide contracted services to CECA and not for their own marketing or promotional purposes.
You may opt out of CECA SMS messages at any time by replying STOP to a message. For assistance, reply HELP or contact CECA using the information in the Contact Us section below. Additional program terms are contained in the CECA SMS Terms & Conditions.

 

Your Choices and Opt-Out Rights

Depending on the service, you may limit or stop certain data collection or processing by:

  • Uninstalling the mobile application
  • Stopping use of the customer portal
  • Disabling optional device permissions, such as location services
  • Replying STOP to opt out of an SMS messaging program
  • Requesting deletion of information that CECA is not required to retain
  • To request deletion of eligible information or ask a privacy question, email esupport@ceca.coop. Certain information may be retained when needed for account service, billing, security, records management, legal compliance, or regulatory obligations.

Data Retention


CECA retains information you provide for as long as your account is active, as needed to provide services, or as required for legal, regulatory, operational, accounting, or security purposes. Automatically collected information may be retained for up to 24 months and may then be deleted or anonymized unless a longer period is reasonably necessary. SMS consent and opt-out records may be retained as needed to document compliance and honor your communication choices.


Children's Privacy


CECA digital services are not designed for children under 13, and CECA does not knowingly collect personal information directly from children under 13. If CECA learns that such information was collected inadvertently, CECA will take reasonable steps to delete it.

Security Measures


CECA uses reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

  • Secure, encrypted connections (HTTPS)
  • User authentication and access controls
  • Access restrictions for authorized personnel
  • Monitoring and other safeguards appropriate to the services provided

No system can be guaranteed to be completely secure. CECA nevertheless takes reasonable steps to protect personal information against unauthorized access, use, alteration, or disclosure.

 

Updates to This Policy

CECA may update this Privacy Policy from time to time. CECA may provide notice of material changes by posting the updated policy within its services or by email, in-app message, or another reasonable method, where applicable. The Effective Date at the top of the policy indicates when the current version became effective.

 

Consent to Data Processing

By using CECA services, you acknowledge the collection, use, and processing practices described in this Privacy Policy. If you access CECA services from outside the United States, your information may be processed and stored in the United States in accordance with applicable U.S. laws.

 

Related SMS Program Terms

Participation in a CECA SMS program is also governed by the CECA SMS Terms & Conditions. Once published, the SMS Terms & Conditions should be linked from this policy and from each SMS enrollment or consent page.

Contact Us


Questions or concerns about this Privacy Policy or CECA's handling of personal information may be directed to:


Organization: Comanche Electric Cooperative Association (CECA)
Email: esupport@ceca.coop
Phone: 800-915-2533
Address: 349 Industrial Blvd., Comanche, TX 76442